Refund
Returns are accepted within 3 (three) working days from the date of receipt, provided that it is in its original condition at the time of purchase (with a deduction of the delivery fee of 200 riyals in case of receipt).
In case of a refund, the customer will receive the amount according to the payment method within 3 days and a maximum of 10 days to the same account from which the payment was made, provided the original purchase invoice is presented.
Exchanges and returns do not apply to the following items:
Special sizes (uncommon and previously mentioned)
Remove the outer plastic wrapping from the mattresses and all products (the product must be in its original condition).
Pillows of all kinds, prayer rugs, quilts, liquid seals, mattress covers, fillings, felt, and everything placed on top of the mattress cannot be exchanged or returned due to health reasons from the Ministry of Health.
The original purchase invoice is unavailable.
Delivery and installation are free for the first time only in areas where Sleep Nice branches are located. Otherwise, the partner pays the delivery fee or (shipping fee in areas not covered by Sleep Nice branches and not included in installation). The mattress is also shipped if it is returned to the company's warehouses outside the delivery areas, whether for exchange, return, maintenance or inspection.
The customer has the right to exchange or cancel his order - before receiving it - within a period not exceeding 30 days and to get a refund of the amount he paid, except for special sizes of mattresses and all sizes of (beds and chairs) made to order.
Replacement, return, and warranty mechanism
1- Exchange and return: Contact us by visiting the branch and bringing the original purchase invoice, or contact us via WhatsApp (customer service number) by sending the purchase invoice.
2- Guarantee: Contact via WhatsApp (customer service) by sending the purchase invoice.
3- When requesting an exchange or return from areas outside the coverage area of our branches, the customer bears the full shipping cost, even if the order was within a free or discounted shipping offer. We would also like to note that refusing to receive the order is considered a return, and it entails deducting the round-trip shipping fees from the value of the refunded amount.
Dear customer, we advise you to check all your measurements (your bed, mattress, etc.) before purchasing. If you have any doubts about the measurements, do not hesitate to ask for help. We will send a specialized technician to take your measurements correctly. Otherwise, Sleep Nice does not bear any responsibility for incorrect measurements, and verbal agreements with any sales representative are not valid. All measurements will be your responsibility, and therefore the exchange and return policy does not apply to them.
SleepNice may change the terms and conditions in a manner that does not conflict with the interests of both parties.
Thank you for choosing Sleep Nice
