At Sleep Nice, we are pleased to be your trusted partner for a perfect and unique sleep journey. In our commitment to providing the best experience for our customers, we offer you:
Details of our exchange, return and warranty policy are as follows:
Warranty Policy
Mattress warranty
Dear partner, we guarantee that our products are free of any manufacturing defects. If you encounter any problems, please do not hesitate to contact us. We always strive to
To serve you and satisfy you, we guarantee to address any manufacturing defects as long as the mattress is used in its appropriate environment and for home use.
Correct, keeping in mind that you are the actual user of the product.
We also offer a "fair exchange" feature for all mattresses, subject to the following conditions:
Pocket spring (split) and full foam mattresses
Bonnell spring mattresses (connected coils)
Additional Policy
1. Fabric Change: The mattress fabric can be replaced with a new one for 15% of the original price (20% for the premium set).
2. Family maintenance:
Family: 5 year on-site maintenance warranty.
Electric chairs and beds: 2-year warranty for maintenance.
3. Technical Report: The technical report is the basic criterion for determining the condition of the product (repair or replacement).
The warranty does not cover the following cases:
Important notes
It is recommended to rotate the mattress regularly (every 3 months) to distribute the impressions evenly.
Please use a mattress protector to avoid damage to the foam and protect the mattress from liquids.
All custom designed products are final sale and are not subject to exchange or return unless there is a manufacturing defect.
Thank you for choosing Sleep Nice.
We are always at your service to ensure a unique and comfortable sleeping experience.